Say hello!

We’re looking forward to hearing from you and can’t wait for you to get in touch. There’s a number of ways you can do this, pick whichever works best for you:

Liverpool

27 Old Haymarket
Liverpool, L1 6ER

T: +44 (0)151 559 3333
E: hello@x1management.com

Opening hours

Monday: 9:30am – 5pm
Tuesday: 9:30am – 5pm
Wednesday: 9:30am – 8pm
Thursday: 9:30am – 8pm
Friday: 9:30am – 7pm
Saturday: 10am – 4pm
Sunday: Closed

Manchester

X1 The Exchange
8 Elmira Way, Salford
M5 3NQ

T: +44 (0)161 669 7070
E:  hello@x1management.com

Opening hours

Monday: 9:30am – 5pm
Tuesday: 9:30am – 5pm
Wednesday: 9:30am – 8pm
Thursday: 9:30am – 8pm
Friday: 9:30am – 7:30pm
Saturday: 10am – 4pm
Sunday: Closed

Quick enquiry form

1 Pick a development
2 Your details
    Select a development so the right area manager is able to help you with your enquiry. For general enquiries email us at hello@x1management.com.

FAQs

How long is the contract?

Our student contracts are 48 weeks long but can be extended to 52 weeks should you need. Residential contracts begin on a minimum 6 month AST and then go on to a rolling monthly basis.

What is my service charge payment for?

Your £150 service charge payment covers the following for the duration of your tenancy:

  • Communal cleaning
  • 24 hour maintenance
  • On site security

Will our flat be cleaned?

Only the communal areas of the building will be cleaned. You are responsible for the cleanliness of both your flat and your individual bedroom.

Making a Lettings Complaint

X1 Lettings is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have
the following complaints process in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers’ satisfaction at Account Manager level.

Stage 1 – Account Manager

Complaints should, in the first instance, be directed to the Account Manager of the building you live in. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 15 working days from first notification.

Stage 2 – Branch Manager

If, after you have dealt with the Account Manager, you remain dissatisfied you may address your concerns, in writing, to the
manager for the branch, by e-mailing or writing to:

Liverpool
Anna Shiers – anna@x1management.com

X1 Lettings
27 Old Haymarket
Liverpool
L1 6ER

Manchester
Lorna McCracken- lorna@x1management.com

X1 Lettings
X1 The Exchange
8 Elmira Way
Salford Quays
M5 3NQ

Once received you will be acknowledged within 3 working days and you will receive a response within 15 working days from the receipt of your letter.

Stage 3 – Regional Director

If you are dissatisfied with the response you receive from the Branch Manager, you may address your concerns, in writing, to the Regional Director by emailing melissa@x1management.com or writing to:

Melissa Green
X1 Lettings
27 Old Haymarket
Liverpool
L1 6ER

Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from the receipt of your letter.

Stage 4 – The Ombudsman

If you still remain dissatisfied with the outcome of your complaint after dealing with the Account Manager, Branch Manager and Regional Director, you may approach the Ombudsman.

Details of how to do this will be contained within the response from the Regional Director or information can be found online at www.tpos.co.uk

Please note:
You must make your complaint to The Ombudsman within 6 months of the date of the letter from the Regional Director.

The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received the letter from the Regional Director.