It’s time to celebrate!
We’re delighted to announce a huge X1 win at the allAgents awards!
allAgents is a platform where clients can leave ratings and reviews for estate & letting agents across the country, therefore it’s incredible to achieve such recognition as a result of feedback from our residents and landlords.
So, what have we won at the allAgents awards? Drum roll please ?
2020 Best Letting Agent in M50
2020 Best Letting Agent in Salford
2020 Best Overall Agent in M50
2020 Best Overall Agent in Salford
2020 Best Letting Agent in L2
2020 Best Letting Agent in Liverpool
2020 Best Overall Agent in L2
We credit these fantastic achievements to the continuously high standard of customer service displayed by our entire team. Here’s how we guarantee a seamless customer experience.
The X1 Experience
We create a unique customer journey that begins from the very first interaction between staff and customer. All departments work harmoniously together to deliver an exceptional service.
The X1 viewings team are the first point of contact for anyone looking for a new home. They’ll take you on a guided apartment tour before telling you everything you need to know about the booking process.
All documents are online. This makes the process quick and you don’t have to worry about setting aside time to pop into our office!
Residents have a Tenancy Care manager who oversees all aspects of the tenant journey once you have moved into your new home. In effect, every tenant therefore has a primary point of contact who is available and responsive during office hours.
We’ve got a skilled team of property managers who take care of any maintenance issues you may encounter. They see an online report of the issue before delegating to X1’s in house maintenance team to fix the problem.
Senior Account Managers
X1’s Landlords benefit from the guidance of a SAM who will oversee their property portfolio. As well as displaying industry knowledge, they seek to get the very best return on every landlord’s’ investment.
X1 Testimonials ?
“Very professional and understanding! Difficult times are a true test of character! I am always updated about my property and receive quick replies to my emails.”
“Abby is always available at the other end of the phone giving professional, friendly and helpful support. Keep up the good work Abby.”
“Everyone in the office… has worked really hard to get everything sorted for us. Alongside sorting a flat I was starting a new job and moving city, so the fact they made it so easy and sorted it so quickly was something we were especially grateful for.”
“Great customer service by Kelsey. Prompt responses and managing the issues very well. Keeps me posted on time. Pleased with the service I get.”