Terms and privacy X1 Lettings Website Privacy Policy

X1 Lettings Website Privacy Policy
X1 Lettings take the protection and security of your personal information very seriously and this policy sets out our responsibilities under The General Data Protection Regulation (‘GDPR’) and other applicable laws in England and Wales relating to the processing and security of personal information.

This policy explains to you how X1 Lettings uses and secures your personal information whilst you are using the X1 Lettings website www.x1lettings.com or when you enter into a contract with X1 Lettings to provide services to your organisation.
X1 Lettings has offices in 3 locations; our registered head office is located at the following address :

116 Duke Street

Liverpool

Merseyside

L1 5JW

Company Registration Number: 07065987
Our Data Protection Officer is Anna Martland, please contact Anna if you have any questions about how your personal information is used by X1 Lettings, compliance@x1lettings.com or 0151 5593333/0161 6697070.

X1 Lettings review our Privacy Policy on an annual basis, sooner if changes to regulation require or X1 Lettings changes the way it processes personal information.

 

 

Why do we collect personal information?

 

X1 Lettings process personal information for its own legitimate business purposes, which include the following:

  • Where the processing enables X1 Lettings to enhance, modify, personalise or otherwise improve our products, services and communications for the benefit of our customers.
  • To better understand how individuals interact with our websites.
  • To enhance the security of our network and information systems.
  • To determine the effectiveness of our promotional campaigns.
  • To provide further information where requested by our customers on social media platforms

 

Cookies and Google Analytics

 

We use cookies on our website to inform Google Analytics and to collect data.

When visiting our site, a first party cookie will be placed on your browser to collect data and track information on your visit to our website.

You can read more about our cookies here www.x1lettings.com/cookies

You can read more on how Google uses your data by following this link:

www.google.com/policies/privacy/partners/

We do not sell or share any of your data with anyone outside of the X1 group.

You can disable your cookies or javascript at any time.

What personal information do X1 Lettings collect?

We may collect the following information :

  • Name
  • Contact information, including email address, telephone number and postal address
  • Your property requirements
  • IP address

Browsing our website: When you browse our website www.x1lettings.com we will collect the Internet Protocol (IP) address of the PC you are using, this data is anonymous and we cannot identify you at this point. We collect this data so that we can identify where customers are dropping out of the website and to identify areas of improvement to make the experience more engaging for our customers.

We use Cookies on our website so please see the Cookies section for more information.

Requesting further information from us: Where you request further information from us by completing a form on our websites in relation to our products and services, your details will be added to our marketing database to receive marketing from X1 Lettings relevant to the products and services you have an interest in.

What we do with the information we gather:

  • Maintain internal record keeping
  • We may use the information to improve our products and services

We may periodically send promotional emails about new properties, special offers or other information which we think you may find interesting using the email address provided by you.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.

We may share your information with third parties, including, but not limited to:

  • Business partners, suppliers and sub-contractors, in relation to any contract we enter into with them or with you
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site and services.

Please be assured we do not sell your personal information to third party companies for marketing purposes.

 

Accuracy of your personal information

As part of the account management process X1 Lettings will, on a regular basis enquire if the personal information we hold about you is correct. You can also ensure your personal information is correct by:

  • Contacting X1 Lettings at compliance@x1lettings.com
  • Alternatively, you can contact X1 Lettings Account Manager who will ensure they update your records.

 

Security of your personal information

How long do we retain your personal information for and why? 

Where we have collected your personal information for marketing purposes we will retain your personal information for as long as you remain subscribed to our mailing lists or until the time when you inform us that you no longer wish to receive marketing from us.

For account management purposes, we will retain the personal information for as long as we have the relationship with your organisation.

If X1 Lettings no longer has a relationship with your organisation then we will only keep the relevant information such as invoices for audit purposes 6 years after the relationship with X1 Lettings has ended.

Once X1 Lettings are informed, you are no longer the contact we need to liaise with, or your leave your organisation, we will remove your details from our system.

 

Terms and privacy X1 Lettings Website Privacy Policy

X1 Lettings Website Privacy Policy
X1 Lettings take the protection and security of your personal information very seriously and this policy sets out our responsibilities under The General Data Protection Regulation (‘GDPR’) and other applicable laws in England and Wales relating to the processing and security of personal information.

This policy explains to you how X1 Lettings uses and secures your personal information whilst you are using the X1 Lettings website www.x1lettings.com or when you enter into a contract with X1 Lettings to provide services to your organisation.

X1 Lettings has offices in 3 locations; our registered head office is located at the following address :

116 Duke Street

Liverpool

Merseyside

L1 5JW

Company Registration Number: 07065987
Our Data Protection Officer is Anna Martland, please contact Anna if you have any questions about how your personal information is used by X1 Lettings, compliance@x1lettings.com or 0151 5593333/0161 6697070.

X1 Lettings review our Privacy Policy on an annual basis, sooner if changes to regulation require or X1 Lettings changes the way it processes personal information.

This policy was last updated on 4thMay 2018

 

Why do we collect personal information?

X1 Lettings process personal information for its own legitimate business purposes, which include the following:

  • Where the processing enables X1 Lettings to enhance, modify, personalise or otherwise improve our products, services and communications for the benefit of our customers.
  • To better understand how individuals interact with our websites.
  • To enhance the security of our network and information systems.
  • To determine the effectiveness of our promotional campaigns.

What personal information do X1 Lettings collect?

We may collect the following information :

  • Name
  • Contact information, including email address, telephone number and postal address
  • Your property requirements
  • IP address

Browsing our website: When you browse our website www.x1lettings.comwe will collect the Internet Protocol (IP) address of the PC you are using, this data is anonymous and we cannot identify you at this point. We collect this data so that we can identify where customers are dropping out of the website and to identify areas of improvement to make the experience more engaging for our customers.

We use Cookies on our website so please see the Cookies section for more information.

Requesting further information from us: Where you request further information from us by completing a form on our websites in relation to our products and services, your details will be added to our marketing database to receive marketing from X1 Lettings relevant to the products and services you have an interest in.

You have the right to object to marketing: you can object to receive marketing from X1 Lettings and updating your preferences any time by following this link :

https://www.x1lettings.com/data

What we do with the information we gather:

  • Maintain internal record keeping
  • We may use the information to improve our products and services

We may periodically send promotional emails about new properties, special offers or other information which we think you may find interesting using the email address provided by you.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.

We may share your information with third parties, including, but not limited to:

  • Business partners, suppliers and sub-contractors, in relation to any contract we enter into with them or with you
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site and services.
  • Passing the names of new tenants to utility companies
  • seeing references which were provided to letting/managing agents
  • Disclosing details of a tenant who has left leaving rent arrears to a tracing agent or debt collector to help them recover money owed
  • Passing on forwarding addresses of former tenants to utility companies
  • Providing tenant’s contact details to repairers in work needs to be carried out
  • Using CCTV to monitor communal areas (but only with appropriate signage warning the occupants of the CCTV)
  • Notifying other joint tenants of any rent arrears owed by another tenant
  • Informing the guarantor where the tenant has failed to pay rent

Please be assured we do not sell your personal information to third party companies for marketing purposes.

Accuracy of your personal information

As part of the account management process X1 Lettings will, on a regular basis enquire if the personal information we hold about you is correct. You can also ensure your personal information is correct by:

  • Contacting X1 Lettings at compliance@x1lettings.com
  • Alternatively, you can contact X1 Lettings Account Manager who will ensure they update your records.

 

Security of your personal information

How long do we retain your personal information for and why? 

Where we have collected your personal information for marketing purposes we will retain your personal information for as long as you remain subscribed to our mailing lists or until the time when you inform us that you no longer wish to receive marketing from us.

 

For account management purposes, we will retain the personal information for as long as we have the relationship with your organisation. If X1 Lettings no longer has a relationship with your organisation then we will only keep the relevant information such as invoices for audit purposes 6 years after the relationship with X1 Lettings has ended.

 

Once X1 Lettings are informed, you are no longer the contact we need to liaise with, or your leave your organisation, we will remove your details from our system.

 

 

Your rights under GDPR

X1 Lettings are processing your personal information, we do this for our Commercial Benefit and for the benefit of the organisation, you are representing.

As an individual, you may have certain rights under the GDPR regarding the use of your personal information, these are:

  • The right to object – you can object to X1 Lettings processing your personal information at any time
  • The right to be forgotten – you can request that X1 Lettings remove your personal information from our systems
  • The right to access your personal information – You have a right to know what personal information X1 Lettings hold on you and for what purpose we are processing your personal information this is known as a Data Subject Access Request (DSAR). These requests must be made in writing by either email or letter with photographic identification to confirm your identity.
  • You can send these requests to compliance@x1lettings.com

or by post to the address noted below :

X1 Lettings

FAO Anna Martland

27 Old Haymarket

Liverpool

L1 6ER